Terms & Conditions

By continuing to browse and use this website you are agreeing to comply with, and be bound by, the following terms and conditions of use. These, together with our privacy policy govern Pharmagate Group’s relationship with you in relation to this website.

The term ‘Pharmagate Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Pharmagate Group,105 P-E Lamarche, La Prairie, Québec, J5R 5M3. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • ORDERING
    Orders will be fulfilled and despatched as quickly as possible.  If a frame is out of stock, we will order the frame and send it to you with as little delay possible.
  • REFUND/RETURN POLICY
    Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
  • COMPLAINTS
    Any complaints can be emailed to info@dermagate.com or alternatively call 1(514) 808-7671.  Each case will be looked at individually and dealt with as deemed appropriate.
  • LEGALITIES
    Full terms and conditions are available upon request.  Pharmagate Group reserves the right to modify or change these terms and conditions at any time.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may not create a link to this website from another website or document without Pharmagate Group’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Québec, Canada.